You might be preparing to call an HVAC service because of an issue with your home's heating or air conditioning system. If you aren't used to making these types of calls very often, then you might not be sure of what to expect or what to say. You'll typically need to provide a little bit of information when calling one of these companies. These are some of the main things that you will probably want to mention while you're on the phone with someone from the HVAC company. Then, if they have additional questions, they will probably ask.
Where You Live
First of all, you will want to make sure that the HVAC service that you contact services your area. Additionally, you'll want to ensure that the HVAC technician who gets assigned to the job is able to find your home. Therefore, one of the first tidbits of information that you will probably want to provide is your address. If your home can be hard to find, then you may want to provide additional directions or information. Then, it will be easier for the HVAC technician to find your home and come and address your heating or air conditioning issue.
What Type of Unit You Have
Next, you should make sure that you provide a little bit of information about the type of heating or air conditioning system that you have. If you are calling to have repairs done on your heating system, for example, you'll probably want to mention whether it is powered by electricity, gas, or heating oil. If you know the brand and size of your HVAC unit, you may want to provide this information, too. Then, the HVAC company can send out the technician who is most qualified for the job, and they can make sure that they have the appropriate tools and parts to get started with assessing your HVAC problems and performing any necessary repairs.
The Type of Problem That You're Having
Of course, the technicians from an HVAC service aren't going to expect you to actually assess the problem with your HVAC system. After all, that is their job. However, it doesn't hurt to provide a little bit of information about the type of problem that you're dealing with. For example, if your unit won't turn on or if it's making strange noises, you may want to bring these things up when talking to someone from the HVAC services company. Then, they will have a better idea of how to get started when assessing your unit